Question 1

How much is it?

Accepted Answer

Prices start from £28.99 for up to four children and vary depending on the date and number of children attending.

Got less than four children? That means the kids get even more time to chat with our Elves and discuss their Christmas list.

Got more than four children, you can upgrade to a group of 4-6 children or drop us a message for a bespoke group booking where we will put together a package just for you.

Question 2

How many tickets do I need?

Accepted Answer

You only need to buy one ticket per visit.

Question 3

Do I need to book in advance?

Accepted Answer

Yes, we can only visit once a booking has been made at least 24hours prior to the booking date.

Question 4

How do I choose a time?

Accepted Answer

When booking, you choose the date and time session for your visit. 
Then 48 hours before your visit we will send you your specific 1 hour window for when you can expect to find an Elf At The Door

Question 5

Are visits able to be rescheduled?

Accepted Answer

In the event of a request to reschedule a visit, we will do all we can to accommodate but cannot guarantee that this will be possible. Please note we are unable to offer refunds or guarantee an alternative date or time once your slot has been allocated.

Question 6

How long does each visit last?

Accepted Answer

Each visit will last approximately 10minutes and include songs, magic, entertainment and a Christmas gift / personal letter from Santa for each child.

Question 7

Can I pay cash on the day?

Accepted Answer

Our Elves are always losing things so unfortunately they can’t take cash. All payments should be made online when booking.

Question 8

What sort of gift will they get?

Accepted Answer

Like most children, the Elves love sweets, with a particular fondness for a candy cane at Christmas!!! As long as the children have been good this year it will be candy canes all round.

Question 9

How do I know when my visit will be?

Accepted Answer

Once you have booked your slot on a date and session of your choice, the Elves will get to work to plan a route that is both Sleigh and Reindeer friendly. The route should be planned at least 48 hours before your visit and you will be sent a one hour time slot.

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